‎False alarms | SimpliSafe Support Home
tompmad's profile

Thursday, June 8th, 2023 12:00 PM

False alarms

I purchased 4 smoke alarms However they keep giving false alarms. I have called customer service on numerous occasions and have replaced 2 of the alarms. Last nite got had another false alarm. Returning all units for refund. Very unreliable products 

Official Response

Community Admin


5.6K Messages

1 year ago

Hi @tompmad ,

I do see that you're already aware of our latest Smoke & CO Detector, which can differentiate actually dangerous smoke from other cause of false alarms.

If you still have your existing units, however, we've still got some troubleshooting steps that can help a lot as well!



5.9K Messages

1 year ago

@tompmad I have six smoke sensors on my SS3 system. None, zip, have given me a false alarm since 2017. Where do you have them  installed? Locations can make a difference. Also, I do clean them once per month, takes very little time with a can of compressed air. Can you provide more details?

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.