
Smoke/CO Detectors
So you have your system installed, and have questions about using it, or need any help with troubleshooting? You can find an answer here.
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Sunday, January 3rd, 2021 9:41 PM
false alarms and fire dispatching
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2 years ago
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captain11
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5.1K Messages
2 years ago
Do not install near your furnace, stove or wet areas (bathrooms). Post back or, better, call support for troubleshooting.
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whoaru99
1.3K Messages
2 years ago
But, as to the process, the monitoring dispatch procedure is clear and unwaivering. If there is an alarm, dispatch is not authorized* to decide if it is a nuisance alarm or a real alarm. That is why the process is to call you. They are doing exactly what they are tasked to do per the monitoring agreement.
If you choose to have monitoring but you cannot take calls as necessary, any time day or night, or can't remember your safe word, then nuisance/false alarm dispatch is the risk you assume.
*only exception being if you cancel an alarm within 30 seconds (the false alarm grace period).
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