Carbon Monoxide detector defect/shortage

It seems like they told you what was going on. Thank you for updating us!

"Unfortunately, we do not have any information on when we will be restocked with CO detectors. When we are restocked, your order will automatically be processed."

I don't know why you're re-quoting the same thing... but yes.  I read it as well.  

My question for the group was, "Does anyone know what's going on?"  

If you would like.. I can elaborate:   "Has anyone heard any more information about what is going on with the CO detectors?"

@natertots

We can only assume that they're "out of stock".
Since Simplisafe doesn't manufacture their own products, I would attribute a shortage to be on manufacturing side, and since Simplisafe has zero control over that, they'll let us know when they have them in stock, when they actually get that information.

Regardless of whether simplisafe has them in stock, You Should not be using Simplisafe Carbon Monoxide detectors without existing Carbon Monoxide detectors already in place. They're for Monitoring Purposes only. They are meant to be used in conjunction with your existing Carbon Monoxide Detectors.
It says so in the User manual for the Carbon Monoxide Device.

Cheers,

Great, mine just starting throwing errors and dropped off the device list.  Starting to investigate and based on error messages I think I'll be joining you on the back-order list.

Message:  CO Detector Malfunction  Upstairs CO malfunctioning, needs service or replacement

Battling another SimpliCam issue at the same time, same problem I had on a unit in my garage just ~3 weeks ago.

"You Should not be using Simplisafe Carbon Monoxide detectors without existing Carbon Monoxide detectors already in place. They're for Monitoring Purposes only. "

That does not make a lot of sense.  Why would I have a SS CO detector and someone else's CO detector in the same location?  If the SS CO detector is for "monitoring only", then I don't need it; a local one will do all I need (alert to dangerous condition when people are there where the dangerous condition is).

IMHO, it's a complement to an already existing CO monitor - useful purpose: for alerts when occupants are not at home (and presumably on the monitoring plan so they can receive alerts to malfunctioning, or alarm events).  Otherwise, serves the same purpose as other monitors when the occupants are home.

I don't get why this is so hard for some people to understand.  And with the near-constant problems SS has with their monitors, I don't know why anyone would trust them anyway at this point as a sole CO monitor.

@sevensiamesecats

Yes, you do not NEED it. Because you should already have CO detectors in place.

However, you're completely ignoring the part about "monitoring purposes only". Monitored CO and Smoke detectors will call the first responders. Your stand alone CO/Smoke detectors will not.

I did not have CO detectors until I got SS, and don't have any other than SS now (in the house; the motorhome, which is not monitored, only has non-SS CO detector by law and common sense).  I don't have sources of CO in the home (even the furnace is on the roof), so don't feel any need for more CO protection.

No, I'm not ignoring the monitoring aspects of CO detectors.  If nobody is home, then remote monitoring of CO is not critical, and if someone is home, the local alert is what I am most concerned with.  Smoke detection is a different story entirely, and I believe in both local and monitored versions of that.

I am also waiting for a CO detector replacment for over a month. They are very sensitive and any amount of dust will trigger a fault. They should not be used in a garage setting but rather in an indoor location close to the garage. This is also true for the smoke detectors. The Simplisafe CO detectors are to be used as stand-alone detectors, there is no need for a back-up unit as stated by an earlier post. These redesigned SS3 units have been faulty since they came out. I have 6 of them and have had to replace 2 so far. It is recommended to take a hand vacuum to the sensor of both the CO and smoke detectors periodically.

@dougfronz

"The Simplisafe CO detectors are to be used as stand-alone detectors, there is no need for a back-up unit as stated by an earlier post. "

This is completely false information. The Simplisafe CO detectors are NOT stand alone units. They are meant for monitoring purposes only, and most definitely do not replace your exisiting CO detectors.

Let me suggest that any CO detector which is not sufficient in of itself, is not a real CO detector.  The monitoring aspect of CO detection is secondary to the alerting of anyone local to the CO.

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Yep, pretty sure I'm done reiterating this over and over.
You don't have to believe me.
Call the customer support line, and ask to speak with a supervisor.

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