‎Smartlock will not open | SimpliSafe Support Home
 
RLmouser's profile

Wednesday, October 4th, 2023 12:34 PM

Smartlock will not open

I have installed as per the instruction but its not opening.

Captain

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5.7K Messages

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120 Points

5 months ago

@RLmouser Suggest you try recalibration. If no luck call support to troubleshoot.

Community Admin

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5.2K Messages

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70 Points

5 months ago

Hi @RLmouser ,

We might need a bit more info to figure out what's going on here. Are you able to physically unlock? Are you seeing any error messages on the SimpliSafe app?

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