‎Smartlock not responding message from Base Station but Smart locks work | SimpliSafe Support Home
 
nguyendon's profile

Wednesday, September 13th, 2023 8:02 AM

Smartlock not responding message from Base Station but Smart locks work

I have three smart locks, and anytime I arm or disarm my system, my base station says aloud that all three of them are not responding.

This doesn't make sense because I am able to control all of the locks from my app, and the post-arming behavior (i.e. lock the locks when going into Home/Away mode) is working.

At a minimum, this is very annoying behavior. Has anyone seen this before? I have followed the Smart Lock resetting procedure at least 3 times on each lock and the issue still persists.

1 Message

3 months ago

Mine is the same! Have you found a fix yet? I have been looking and trying what I find with no change.

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