‎smartlock doesn't open from inside | SimpliSafe Support Home
 
tangtoni's profile

Thursday, March 24th, 2022 2:23 PM

smartlock doesn't open from inside

I got my smart lock for two days, whenever it’s auto-locked, I can’t seem to open it from inside. Every time I have to go to my app and open the door. It seems too complicated when I’m rushing out of the house. Any solutions?

Official Solution

Community Admin

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5.2K Messages

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80 Points

2 years ago

Hi @tangtoni ,

Sounds like your Smart Lock isn't disengaging at the correct "Closed" position. You can try re-calibrating by going to your Keypad's Devices Menu.

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