‎smartlock doesn't open from inside | SimpliSafe Support Home
tangtoni's profile

Thursday, March 24th, 2022 2:23 PM

smartlock doesn't open from inside

I got my smart lock for two days, whenever it’s auto-locked, I can’t seem to open it from inside. Every time I have to go to my app and open the door. It seems too complicated when I’m rushing out of the house. Any solutions?

Official Solution

Community Admin


5.2K Messages


80 Points

2 years ago

Hi @tangtoni ,

Sounds like your Smart Lock isn't disengaging at the correct "Closed" position. You can try re-calibrating by going to your Keypad's Devices Menu.

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