I have been having trouble with my smartlocks for sometime now. I have replaced the smartlocks, uninstalled and reinstalled the smart locks, replaced the base station..... so on and so on. This problem has been ongoing since 2020. When talking to customer service they still act like I'm the only one having this issue. I am beyond disappointed with Simplisafe. I have been with Simplisafe for 5 years now my parents have been with them for at least 10 years. If I could get my money back from this security system I would go with a different alarm company. If they would fix this issue I would be perfectly satisfied but this has been going on for over 2 years now. They just sent me a smart lock update via email.... it has made the problem even worse.....