@jodyjarreau I had a Schlage and worked just fine, but did take a little finesse to line up. I would suggest the following: Use 3M blue painters tape at least 2-3 inches wide (or similar type of tape) to hold the outside of your Kwikset deadbolt cylinder in place. Make sure it is directly in the up position. This should make it easier to align. I am sure others will post other suggestions. Also call SS for assistance; if the agent is no help, then have your call escalated.
Please post your outcome here if you get a chance.
I just installed Smart Lock with Kwickset deadbolt last night.
There is blue tape to hold up the lock in the instruction sheet. But I did not figure out how to use it until after install. Blue painters tape did not work very well for me, but I got it done.
I had a couple of minor problems.
1. One of the threaded cylinders that the long bolts thread into, was stripped at the very end. The lock worked fine, as the bolt did not need to go in all the way with the old thumb turn, but using the Smart Lock bracket, the bolt went all the way in, and would not go the last 1/8 inch because threading was slightly stripped. Ended up taking long nose vise grips to turn screw to free it up.
2. But Smart Lock takes less bolt length, and my bolts were slightly too long now. Instead of cutting the bolts, I tried one of the included washers for small head bolts. But my bolts were plenty big, and so included washers were too small. Found some washers, and all was well.
I did not have much trouble lining cylinder up with mine, just a bit of finesse to get red adapter to line up.
NOTE: The Smart Lock only works with single cylinder deadbolts. My front door has what I'm going to call a combo cylinder lock with button. So, I installed my Smart Lock on door connecting garage with house.
captain11
Captain
•
6K Messages
5 years ago
Please post your outcome here if you get a chance.
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0
ride525
178 Messages
5 years ago
There is blue tape to hold up the lock in the instruction sheet. But I did not figure out how to use it until after install. Blue painters tape did not work very well for me, but I got it done.
I had a couple of minor problems.
1. One of the threaded cylinders that the long bolts thread into, was stripped at the very end. The lock worked fine, as the bolt did not need to go in all the way with the old thumb turn, but using the Smart Lock bracket, the bolt went all the way in, and would not go the last 1/8 inch because threading was slightly stripped. Ended up taking long nose vise grips to turn screw to free it up.
2. But Smart Lock takes less bolt length, and my bolts were slightly too long now. Instead of cutting the bolts, I tried one of the included washers for small head bolts. But my bolts were plenty big, and so included washers were too small. Found some washers, and all was well.
I did not have much trouble lining cylinder up with mine, just a bit of finesse to get red adapter to line up.
NOTE: The Smart Lock only works with single cylinder deadbolts. My front door has what I'm going to call a combo cylinder lock with button. So, I installed my Smart Lock on door connecting garage with house.
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