‎Smart Lock Integrations | SimpliSafe Help Center

Thursday, May 7th, 2020 6:58 AM

Smart Lock Integrations



2.2K Messages

3 years ago

SS is tightly controlled as to integration,  so it is highly likely that ONLY the August and the Simplisafe lock will work with the system.

Note that in order to use the SS lock, you need to apply an update, and that update may include the lock on the keypad device list.

7 Messages

3 years ago

Thanks for the heads up @sevensiamesecats

Yeah either the Simplisafe lock or the August would be fine to be honest, as I'm only really looking at those two options at the moment.

For some reason, I'm stuck on version 1.3.4 and despite contacting customer services have been unable to get this resolved as of yet.

I wonder whether this might be an issue with having a UK based system? On the sticky post here; https://simplisafe.co.uk/forum/customer-support-forum/installing-and-using-simplisafe/firmware1_6-april2020 - it appears other customers are facing the same issue.

Will try and resolve and post back if I have an update for anyone coming back to this thread.

1 Message

2 years ago

It's really annoying. I contacted Simplisafe twice to send the update to the new basestation and keypad before the Simplisafe lock can be updated (it keeps saying 1.1.1 update available and tech support said firmware available is up to 1.6!). But the updates never arrive. Decided to return the SS lock.
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