‎Smart Lock - Falling Apart - Literally! | SimpliSafe Help Center

Wednesday, September 29th, 2021 11:22 PM

Smart Lock - Falling Apart - Literally!

Community Admin


4.3K Messages

1 year ago

Hello sabwaite,

I'm really sorry for that very incorrect info. The 3-year Limited Warranty covers all SimpliSafe systems, regardless of where you purchased (that representative might have been thinking of the 60-day Money Back, which does only apply to SimpliSafe purchases).

Please give our Support team a call again at 800-548-9508. Unfortunately, we're not able to replace just the battery cover. But we can replace that entire Smart Lock. The main piece might be the problem anyway, since it's clearly not holding onto the battery cover tightly enough!

- Johnny M.
SimpliSafe Home Security



5.1K Messages

1 year ago

@sabwaite  Agree with Johnny M to have the entire lock replaced. Not that it matters but my lock (purchaed 1st week released) is still up on my front door working well. SS will make good on it and, of course, retrain the applicable agent.  Why do I feel this way? In the past I purchased 3 simplicams, right on the day they came out. Two failed within months with one wiht a broken privacy guard spring and another what turned out to be a bad memory chip. Both ,after troublehsooting with  support and serial number lookup were replaced by SS under their 3 year warranty.  A bit of hassle due to my time but SS support was easy and quick to work with. They have my trust.

Please post your outcome here is you do have the lock replaced about your expeience.

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