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Smart Lock - Falling Apart - Literally!
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Updated
1 year ago
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davey_d
Community Admin
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4.3K Messages
1 year ago
I'm really sorry for that very incorrect info. The 3-year Limited Warranty covers all SimpliSafe systems, regardless of where you purchased (that representative might have been thinking of the 60-day Money Back, which does only apply to SimpliSafe purchases).
Please give our Support team a call again at 800-548-9508. Unfortunately, we're not able to replace just the battery cover. But we can replace that entire Smart Lock. The main piece might be the problem anyway, since it's clearly not holding onto the battery cover tightly enough!
- Johnny M.
SimpliSafe Home Security
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captain11
Captain
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5.1K Messages
1 year ago
Please post your outcome here is you do have the lock replaced about your expeience.
Thanks!
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