8 Messages
Smart Lock compatibility
I recently ordered a Smart Lock for my SS system.
The online page had no clear restrictions, but as soon as I got the package I read in the mounting instructions that it is not compatible with my door bolt type.
I wish that information was made clear in the product page BEFORE one orders it!!!!
(Of course I asked for a return authorization).
The online page had no clear restrictions, but as soon as I got the package I read in the mounting instructions that it is not compatible with my door bolt type.
I wish that information was made clear in the product page BEFORE one orders it!!!!
(Of course I asked for a return authorization).
michaelfernandes
292 Messages
5 years ago
Door Key
Works with your current
lock and key*
Door Lock
Install over almost any
deadbolt with just a
screwdriver
No Drilling
Get it up and running in
an hour or less--no
drilling needed
*Requires single-cylinder deadbolt
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harold_16
1 Message
5 years ago
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Simon
3 Messages
3 years ago
Also incompatible with KwikSet. Ugh, wish I'd known before ordering.
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pistolpete
1 Message
3 years ago
Reading the post sure would appreciate a Program Manager to respond. This product feature request is over 3 yrs old. I have a Medeco deadbolt lock because of its outstanding reputation. The problem can't be engineering, SS has had 3 yrs to reverse engineer a solution. The only stumbling block that I see and SS will not comment on is a Legal issue. Again, a PM would be good to hear if Medeco compatibility will be included in the next product release or not... Looking at other Smart Locks products but would prefer to stay with SS product line.
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