Simplisafe smart lock will not allways disengage (when set electronically) by the manual method
I have been a customer for at least 9 years. on Oct. 21st I purchase your smart lock. After about 2.5 weeks it turned into a dumb lock. If you manually lock and unlock there appears to be no issues with the lock but when you use the system / app. to lock, occasionally the the lock will not disengage to unlock manually. You have to severely force it to unlock or use the app.. As you can see this is a safety hazard if a quick escape is necessary, especially for children. Every time I call no one seems to be aware of the issue so I attached the following link of at least 25 complaints. Same issue. You have to know.https://www2.simplisafe.com/forum/safe-city-living-forum/safety-talk/simplisafe-smart-lock-major-safety-issue. I have tried twice to get the lock replaced and I am still waiting. My next step is the CPSC.gov. This is not something to take lightly. Please let me know what is being done to correct the issue.