3 Messages
Simplisafe lock getting stuck
My SimpliSafe lock keeps getting stuck in either the locked position to where I need to manually crank it hard to the left or won't let me lock the door and then have to go to my app. This seems like such a major fire hazard and not an uncommon issue. Has anyone had any luck with resolving this issue? I'm about to change it out because my wife can't turn it hard enough to unlock it in the event of an emergency. Thanks.
davey_d
Community Admin
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5.7K Messages
4 years ago
The first thought is that your Smart Lock might be miscalibrated. So we'd suggest heading into your Keypad's Menu, then Devices > [your Smart Lock] > Re-Calibrate.
Re-calibration forces the Smart Lock to refresh and look for the correct locked and unlocked positions.
But if the problem persists, we absolutely need to get that unit replaced. Please call 800-548-9508 and we'll get right on it.
- Johnny M.
SimpliSafe Home Security
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nicc118
3 Messages
4 years ago
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erictaft591
1 Message
3 years ago
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simplisafe_admin
Community Admin
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536 Messages
3 years ago
Hmm, if re-calibrating the Smart Lock didn't fix your issue then I recommend that you call our Support Team for some more hands-on troubleshooting. We can be reached at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week, and can replace the Smart Lock if necessary after troubleshooting.
SimpliSafe Social Team
SimpliSafe Home Security
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dcloukota
2 Messages
3 years ago
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caljax_99
9 Messages
1 year ago
I agree. The support team has no xpertease.
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