‎Keypad on lock will not unlock the door | SimpliSafe Support Home
usmaak's profile

335 Messages

Friday, March 13th, 2020 9:07 PM

Keypad on lock will not unlock the door

I have my two smartlocks installed.  One of them seems to be about perfect.  The other one is only working halfway.  The keypad will lock the door just fine, but it doesn't unlock it.  I get a message on my phone saying it was unlocked, but it isn't.

Any ideas on this one?

335 Messages

4 years ago

I got it working.  Both locks had updates.  I updated them.  Each update failed one time and then took.  Now the lock is being locked and unlocked with the keypads.

I like the locks.  It's nice having that option.
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