‎extremely frustrated with the Smart Lock | SimpliSafe Support Home
billfitzgeraldwrites's profile

Monday, October 24th, 2022 5:32 PM

extremely frustrated with the Smart Lock

After spending several hundred dollars with Simplisafe-- and loving all the other products-- I'm extremely frustrated with the Smart Lock. I tried installing it with our old Kiwkset single cylinder lock (Deadbolt #1), but the old lock was keyed on both sides of the door, so the tailpiece assembly was too long to accommodate the Simplisafe lock. So I bought Kwikset Deadbolt # 2 (keyed on one side of the door). The tailpiece and thumb turn-- with the red adapter to go with the D-shaped tailpiece-- did not line up. (see photos) The adapter on the tail piece was at 4 o'clock, the Simplisafe thumb turn socket was at about 2 o'clock. After spending close to an hour on TWO different calls with SimpliSafe customer service, the last lady I talked to suggested getting yet another new deadbolt. So I went to an actual locksmith, described the problem, showed him the photos and got Deadbolt #3. Exact same problem. The thumb turn needs to turn another few degrees to align with the tailpiece and adapter. The last person I spoke to in Customer Service suggested I call a SimpliSafe technician to come look at it at MY expense. Ummm... no. What the heck, guys? What deadbolt will your product work with? Seems like you should know this. 

This post was created from this comment on different post

2 years ago


4 Messages

2 years ago

Hey Bill, not sure if you got this resolved or not but a similar problem happened to me at first.  Luckily, I believe the solution is incredibly simple!  I think you just need to turn the red adapter over.  That should make the groves move from the 4 o'clock position to more of the 10 o'clock position, which should allow the Smartlock to fit just fine.  Hope that helps!

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