Customer support has had problems with auto hangups lately.
I just installed mine last night, and it worked fine.
I wonder if your Smart Lock is allowed to go the full turn to close. Can you take it apart, and re-install with the colored adapter set up closer to the open position?
Hope this helps.
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ride525
172 Messages
3 years ago
I just installed mine last night, and it worked fine.
I wonder if your Smart Lock is allowed to go the full turn to close. Can you take it apart, and re-install with the colored adapter set up closer to the open position?
Hope this helps.
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