‎door lock malfunction | SimpliSafe Help Center

Saturday, January 11th, 2020 5:25 PM

door lock malfunction

172 Messages

3 years ago

Customer support has had problems with auto hangups lately.

I just installed mine last night, and it worked fine.

I wonder if your Smart Lock is allowed to go the full turn to close.    Can you take it apart, and re-install with the colored adapter set up closer to the open position?

Hope this helps.
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