3 Messages
door lock malfunction
I installed the door lock with keypad. Had not problems, but now it will not unlock the entire way - only goes part way, then stops. Can only be completely unlocked by hand/key - NOT why I paid for this! Did take off lock mechanism and make sure it was on tight. Was on hold with customer support for 28 minutes, got a ring but then line cut off.
Anybody else have this issue?
Anybody else have this issue?
ride525
178 Messages
5 years ago
I just installed mine last night, and it worked fine.
I wonder if your Smart Lock is allowed to go the full turn to close. Can you take it apart, and re-install with the colored adapter set up closer to the open position?
Hope this helps.
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