1 Message
Deadbolt Keypad Locked Me Out
For the second time in about 8 months my smartlock locked and won't let me in. I've tried refreshing it on the app. Customer service center is closed and the monitoring center can't help. $225 for a locksmith and this is the second time I've had to do it. Apparently I should just start carrying my keys with me because I can't rely on the lock, the app, or the customer service center for help.
davey_d
Community Admin
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4.8K Messages
1 year ago
Hi @jgth23 ,
I sincerely apologize for the trouble you've had with your Smart Lock. We want to do everything we can to make sure that this doesn't happen again.
The first thing I would suggest, if you haven't already, is to make sure that your Smart Lock is up-to-date with the latest firmware. Smart Lock updates go through the SimpliSafe app, and you'll know that one is available if you see a notification card in the Overview page.
The most recent update does contain improvements that address the behavior that you describe.
But I can also put you in touch with one of our Senior specialists, who can work with you on more in-depth troubleshooting. Let me know if you'd like that and I'll set it up!
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camstan
1 Message
5 months ago
This just happened to me. Got locked out and neither pin pad nor app would unlock the door. Almost makes me want to send it back. Firmware is up to date.
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lattanzion
3 Messages
3 months ago
happened to me this morning. i was generously offered a single month of free monitoring to mitigate the couple hundred dollars i had to spend having my lock drilled and replaced...pretty unacceptable
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