5 Messages
Can't Control Smart Lock With Mobile App
My locks stopped working, unable to control them through the app, after the update. Even after removing them and adding them back.
5 Messages
My locks stopped working, unable to control them through the app, after the update. Even after removing them and adding them back.
Accepted Solution
emily_s
Community Admin
•
3.3K Messages
6 months ago
Hi @AHess,
I went ahead and broke your comment off into its own post so we can continue to troubleshoot your Smart Locks here.
Do you receive any error message when you try to use the SimpliSafe app to control your Smart Locks? Also, are you able to use the PIN Pad to lock/unlock them?
I know you've already removed them from your system and added them back in, but if you haven't tried resetting these Smart Locks I would recommend trying that as well. We list out steps for resetting the Smart Lock in this guided flow in our Help Center.
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