2 Messages
System unable to reconnect to WiFi after power outage
I have seen this question asked and there are no acceptable answers. I often get power flashes where I live and almost every time the WiFi will not reconnect. I disable 5 GHZ on my router and it still will not reconnect. The app just stays in a contant loop. The only way I get it to eventually reconnect is to unplug and remove battery to reboot it. That's fine when I'm home but I am not home half the time. Now what do I do. I may have a bad WiFi card and would like a new base station.
Official Response
davey_d
Community Admin
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5.7K Messages
9 months ago
A late update to this thread, but after extensive testing, we have determined that this issue should be resolved as of firmware 2.14. If you are experiencing similar symptoms and have already updated to this version or higher, please let us know. Otherwise, we're marking this issue as RESOLVED.
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davey_d
Community Admin
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5.7K Messages
2 years ago
Hi @jjr5067 ,
When power comes back, does the Base Station just not reconnect to WiFi indefinitely? I'm thinking that the Base might just be taking a longer time than usual.
Alternately, it might also be an issue with your router's security settings. Have you already tried setting up a Guest WiFi network that only your Base Station (and other SimpliSafe components) are connected to?
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dylanb
9 Messages
2 years ago
I have the same issue. If I lose WiFi due to a power outage or some similar event, SimpliSafe doesn’t reconnect to wifi… my voice prompts stop working correctly when off wifi. It was like this for weeks. I finally figured out I can re-enter the exact same wifi credentials on the pin pad to reconnect after a power outage… it’s a shame SimpliSafe isn’t able to reconnect by itself… this needs to be fixed!
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Chicorob661
1 Message
1 year ago
Same issue. We had two short power disruptions this last week and it would not reconnect automatically. This only started after the most recent software update. I have had the system a year, never had an issue until recently, and now it happens with every outage. It disconnected while I was on vacation and had my house unprotected for a week which was infuriating, especially since we had a break in about the same time the year before. Support was absolutely no help and actually suggested that I have someone else enter the house to fix it. They refuse to acknowledge its and issue or replace the hardware. I am so frustrated with Simplisafe.
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pgibian
8 Messages
1 year ago
When I lose WiFi due to a power outage or some similar event, SimpliSafe doesn’t reconnect to WiFi. It has nothing to do with the network it was connected to when power was lost, as it occurs regardless of network being used at time of the power outage. It then is unable to locate my networks when in "Searching WiFi Networks" mode.
This is an issue with the Base Station, and having to go through the remove battery and plug, then put back, has gotten old. It still does not reconnect. What has also gotten old is the "Keypad Out Of Range" message and being unable to reconnect to Base Station.
I'm about done with SimpliSafe.
(edited)
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jeannnosimplisafe
3 Messages
1 year ago
Same issue here when I reboot my wifi router the base station does not reconnect and have to manually input password again on keypad, highly frustrating especially when you have power outage, why does the base not try to reconnect to wifi indefinitely with incremental backoff like any other devices ?
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jdawson52
2 Messages
1 year ago
We had a short power outage and all of the equipment except one camera reconnected to the Wi-Fi. I have tried several times and a couple of different ways and it just doesn't connect. I'm kind of at a loss why one piece of equipment is acting this way.
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BoostingSnail
1 Message
1 year ago
I've experienced a couple power blips and I cannot disarm my system from the app because the wifi name & password gets 'forgotten' on my keypad/simplisafe system(yes, my system is up to date with current firmware). Clearly this is another pitfall of the simplisafe system among several other issues(using 2 or more smartlocks on the same system comes to mind) I've had for the past year that have not been resolved through multiple updates since initial installation.
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Heuristics
1 Message
10 months ago
My system also started having issues with wifi connection after an update awhile back. If I reboot my wifi router, the SimpliSafe base station will lose the connection and will not reconnect once the network is back up. It is not possible to use the SimpliSafe app to reconnect it to wifi. It fails to connect over and over. The only way to reconnect it is with a keypad. This needs to be addressed. It is clearly a widespread issue. If I am away from home and the base station loses the wifi connection, there is no way for me to reconnect it, decreasing the reliability of my system.
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sellersattic
14 Messages
9 months ago
I have the same problem, exactly as described by the OP. My Base has always been connected to the Guest net and works fine unless there is a power outage. The Base will not reconnect on its own even if left alone for days. When trying to reconnect with the app, it gets as far as "Securing the connection" and eventually times out without completing the process.
My only solution (as with the OP) is to disconnect the Base, pull the batteries and then go through the reconnect process on the app; this works.
I am also concerned that should I be gone (errands, vacation, etc.) the Base will not be able to reconnect until I return and manually go through the above mentioned process.
Please help
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nfisq
17 Messages
9 months ago
same. when will this get fixed?
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andyandrobinkeller
4 Messages
7 months ago
The response by Simplisafe to this frequent issue is inadequate. What you can do remotely is to connect your system to another wifi (your neighbor, Xfinity - and you do not need the password, you just need to force a connection to another wifi). When that fails then go back to connect to your wifi with the correct SSID and password. Bingo you will be reconnected.
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