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521 Messages

Friday, December 16th, 2022 6:52 PM

In Progress

Outdoor Camera buzzing when active

Our camera engineering team is investigating a rare issue with the Outdoor Camera, which generates a loud buzzing when activated - e.g. when livestreaming from the SimpliSafe app. The noise seems to be coming from the unit itself, and not just the camera feed.

 

We have not yet found a cause, but if you are experiencing this issue, please let us know here.

1 Message

4 months ago

Hello - My camera buzzes as well, but only when viewing it on my phone. Sounds like interference from something. Please advise if the fix has been ID'ed. Thanks.

Community Admin

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2.6K Messages

@tomkettler​ Our engineering team has identified the cause of this issue and are currently working on a solution. We'll post an update in this thread once the solution is ready to be rolled out!

2 Messages

4 months ago

My camera is still buzzing. Last post was over 6 months ago. Any fixes yet? 

2 Messages

I’ve had them swap out 2 of mine that have had this issue now. Had to call and go through all the usual troubleshooting with them, but then they sent new ones.

Community Admin

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2.6K Messages

@thecoreyingram​ Our engineers have located the cause, but they are still working on a solution. Once that solution is ready to roll out, we'll let everyone in this thread know.

2 Messages

3 months ago

Had my outdoor camera for 5 days and it started doing this buzzing crackling sound on the 3rd day. Not good. 

1 Message

3 months ago

all three cameras make this noise

2 Messages

2 months ago

I’m not hearing a buzzing sound but whenever my outdoor cameras are activated to livestream, my monitoring device, either iPad or iPhone, emit a loud snapping or popping noise. The noise happens only once, when the camera connects. It occurs with all my cameras.

Community Admin

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5.3K Messages

@mstrin56​ thanks for reporting. Are you able to hear that sound in recordings? If you're comfortable, we'd like to get a couple of your recordings to our engineering team so we can check them out.

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