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522 Messages

Friday, December 16th, 2022 6:52 PM

In Progress

Outdoor Camera buzzing when active

Our camera engineering team is investigating a rare issue with the Outdoor Camera, which generates a loud buzzing when activated - e.g. when livestreaming from the SimpliSafe app. The noise seems to be coming from the unit itself, and not just the camera feed.

 

We have not yet found a cause, but if you are experiencing this issue, please let us know here.

1 Message

10 months ago

Try speaking through the microphone on your phone. It seemed to snap the camera out of the buzzing. 

1 Message

@jscormier88​ Worked for me. Thanks for the tip!

1 Message

10 months ago

Is there a fix to this?

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2.7K Messages

@sodover​ Our engineers are making progress on providing a solution to this issue, but it is not ready to be rolled out yet. We will provide an update in this thread once we hear back from them.

1 Message

10 months ago

We are experiencing this issue and would appreciate a solution once available.

1 Message

10 months ago

I just purchased the wireless outdoor camera a few weeks ago, and am experiencing similar issues.  It is mounted in a quiet location, yet the buzzing and other distortion make the sound unusable, I am contemplating a return if there is not a fix.  Please advise.

Community Admin

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2.7K Messages

@ajesudowich​ Our engineers have made progress in this fix, but it's not quite ready to be rolled out yet. I would recommend reaching out to our Support team for a replacement.

10 months ago

Both my outdoor cameras have this problem. When the microphone is activated, there is a buzzing sound. 

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2.7K Messages

@kumarbalachandran​ Our engineers are working on a solution to this issue, but in the meantime I would reach out to our Support team to receive a replacement.

2 Messages

9 months ago

Seems I’ve got the issue with the outdoor camera. I’ve heard the buzzing when viewing live.
 I also heard the noise while changing the battery.

Community Admin

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2.7K Messages

@leerequest​ A solution is currently in the works, but in the meantime I would recommend reaching out to our Support team for a replacement. 

2 Messages

Any update here? This has gotten worse on the first camera it effected and has started on a second one as of today. 3 more to go and they’ll all be useless!

Community Admin

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2.7K Messages

@chrismmmmmm​ Our engineers are working on a fix, but it is not ready to be rolled out yet. I would recommend replacing your two cameras that are experiencing this buzzing. Our Support team can help with that.

1 Message

9 months ago

My camera has been producing a loud buzzing/fluttering static noise in live mode 

1 Message

9 months ago

One of my outdoor cameras just started doing this recently…I changed the battery today, and noticed it was from the camera itself, not the feed! Good to know someone is working on it!

9 months ago

One of our cameras started making noise recently.  Noise happens in app and when the camera is up on the app noise comes from camera also.  Any idea on how long until the fix will be available? 

1 Message

9 months ago

My camera stopped working and when I replaced the battery it beeped but then started buzzing from the camera. Camera does not work with fresh battery. I switch cameras to test the base and the different camera worked.

Community Admin

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2.7K Messages

@bagregorek​ Thank you for reporting this. Our engineers are working on a resolution to this issue. Once we hear any news from them, we will provide an update in this thread.

2 Messages

9 months ago

3 brand new cameras from 2 different retailers all with the same issue. A fluttering static noise when activating live mode. Can't hear anything else but the static. Hope the fix comes soon.

Note: This comment was created from a merged conversation originally titled Outdoor Camera Noisy

1 Message

9 months ago

Same for me.  Sounds like the wind is howling but there is not even a breeze as I stand here in front out the camera. 

Still no fix?

1 Message

8 months ago

Yes my outdoor camera is also doing this. And the noise is clearly coming from the camera itself. Will you notify me when there’s an update? It’s very annoying making the camera unusable for sound. 

Community Admin

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2.7K Messages

@drburnett​ Yes! Once we hear back from our engineers about this issue, we will update everyone in this thread. 

2 Messages

6 months ago

When I go to a live view of my outdoor camera, a loud humming noise starts from the hardware. It’s only on one of my cameras, the others don’t make the noise.

Note: This comment was created from a merged conversation originally titled Outdoor Camera making loud humming noise when activated?

Community Admin

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5.3K Messages

@jason_d_galvez​ your issue sounds like what's going on in this thread, so I merged your comment here.

Right now the issue is still under investigation. As some users note, you can try activating the 2-Way Communication while livestreaming (using the Microphone button). That might stop the buzzing temporarily.

The issue itself doesn't seem to affect any other functions of the system. But we'll keep you updated when we get closer to a fix.

1 Message

5 months ago

Mine does the same thing and has since I bought it. Not satisfied with the system being so noisy. 

Community Admin

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2.7K Messages

@mdsdec27​ Your comment sounded similar to this known issue, so I moved it into this thread.

Our engineers are currently investigating this issue. Some users have found that turning on 2-way audio while livestreaming through the camera temporarily pauses the buzzing sound. I would recommend giving that a try to see if it works for you as well.

Once our engineers find a solution to this issue, we'll provide an update in this thread.

1 Message

I have had this issue for months as well.  Unfortunate that the engineers have been slow to assess and provide a fix.  We had an incident at home recently and I want to buy another outdoor camera but am concerned it will have the same issue.

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