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521 Messages

Friday, December 16th, 2022 6:52 PM

In Progress

Outdoor Camera buzzing when active

Our camera engineering team is investigating a rare issue with the Outdoor Camera, which generates a loud buzzing when activated - e.g. when livestreaming from the SimpliSafe app. The noise seems to be coming from the unit itself, and not just the camera feed.

 

We have not yet found a cause, but if you are experiencing this issue, please let us know here.

1 Message

1 year ago

Has there been progress on a fix for this outdoor camera noise issue?

Community Admin

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5.3K Messages

@spaceley​ there has been progress, but we're not yet in the stage of rolling out. We'll keep you updated in this thread when we have more news.

1 Message

1 year ago

less than a month old and both cameras are buzzing

1 Message

1 year ago

Just installed outdoor wireless camera and it has loud static.is there a fix?

Community Admin

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5.3K Messages

@tcupples2009​ is the buzzing coming from the camera itself? At this point, the next move might be a replacement camera, which our Support team can help with.

2 Messages

Interested in a fix or replacement. Thank you.

1 Message

1 year ago

My gut feeling is Simplisafe have identified the cause of the buzzing but don't want to incur any expenses in replacement units.  Just today (4-12-2023) the alarm was triggered and then I went to look and all the locks were closed but when I activated one of the cameras there was an intense buzzing noise.  I went to the camera making this noise and I could feel vibrations inside the camera.  This thread started in December.  How can it be taking so long to identify the prob.

1 Message

1 year ago

One of my five cameras has been buzzing for months.  I’m just getting around to investigating the problem.  It prevents me from easily communicating with visitors but it does alert them and draw attention to the camera when I use it.  

1 Message

1 year ago

Same problem.  I received a replacement camera today (old one failed) and this one buzzes, previous one did not.

1 Message

1 year ago

Hello! Just wondering if there was a fix yet? My camera does the same thing.  

Community Admin

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5.3K Messages

@ron77b​ please contact our Support team, and we can get you a replacement.

2 Messages

1 year ago

I have the same issue on multiple outdoor cameras. 

Community Admin

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2.6K Messages

@thecoreyingram​ if you contact our Support team, they can replace these cameras.

1 Message

11 months ago

Tonight, I just heard this sound, for the first time, coming from one of my outdoor cams. Not sure what's up.....but doesn't sound good. 

1 Message

11 months ago

One of my 3 cameras makes this sound. It’s so frustrating. I hope the fix comes asap!

1 Message

11 months ago

We have had this issue since we installed the system over a year ago. Makes it very difficult to view the live feed on our outdoor camera.

Hopefully it will be corrected soon. Not really happy with the system overall. It seems very temperamental and goes offline constantly. Many many calls for help and a new base station over the last few months.

1 Message

11 months ago

Yes let us know what workaround you propose until root cause is determined. Thought is was bugs in the mic aperture but that was not the issue.

mm

1 Message

11 months ago

One of our two outdoor cameras is exhibiting this issue.  It just started today.  The buzzing only occurs when accessed via iPhone app (on both my wife's and my phone).  It does not occur when accessing via computer.  Would love an update when there is a fix.

Community Admin

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2.6K Messages

@pyattbl​ Thank you for reporting this! Our engineers are currently working on a solution to this issue. We will provide an update in this thread when a fix has been found.

1 Message

10 months ago

One of my outdoor cameras just started doing this. The buzzing is obnoxious! Is there any solution?

Community Admin

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2.6K Messages

@jenfish3178​ Our engineers are working on a solution, it just isn't ready to be rolled out quite yet. However, if you reach out to our Support team they can send you a replacement.

10 months ago

Following as I also

have this problem 

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