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Livestreaming Issues when streaming Outdoor Camera from the Webapp
Following the release of the Performance Mode feature for the Wireless Outdoor Camera, a small number of users had reported an issue with attempting to livestream via the webapp. Symptoms may include not seeing video while audio continues to go through, and regular function being restored after attempting to reload the stream multiple times. Livestreaming would go through smoothly when attempted through the SimpliSafe® App on iOS and Android.
Testing by our engineering team have been unable to replicate this issue, as it may have already been RESOLVED by one of our more recent firmware updates.
If you experience symptoms similar to above after this post, please post in this thread with the current version of your Wireless Outdoor Camera’s firmware.
JoeRollerfan
17 Messages
20 days ago
Ever since Performance Mode was introduced in firmware 1.20, the live camera view for my AC-powered Outdoor Cameras has been unreliable in the web app, using either Chrome or Edge.
When I click "Watch Live" in the web app, it usually -- but not always -- shows a gray box instead of showing the live video, although it does play live audio. When I then click the Stop button, it shows a current still frame from that camera. Here's a screen recording of what I usually see:
It does work correctly about 10-20% of the time, for my AC-powered Outdoor Cameras in Performance Mode. It works correctly 100% of the time for my battery-powered Outdoor Camera.
The live video also works 100% of the time in the Android app, for all of my cameras. The problem occurs only in the web app.
I've tried clearing my browser cache and cookies, to no effect. The problem happens on multiple computers, with multiple browsers. I suspect it's a bug in the web app, probably a race condition.
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Jay1982
1 Message
19 days ago
The moment I left the house and travelled abroad my whole system acted up.
First I got a message on simplisafe saying there was a power cut which there wasn’t. Checked the logs of all other smart devices and everything is fine with no power cuts.
Got random messages about the system being armed / disarmed.
I couldn’t arm the system from abroad. It instantly disarmed itself again.
The livestream on all my outdoor cameras then stopped working. Connection checks failed.
Strangely enough, when I had someone go by the house to check, the cameras recorded the motion and I can view the footage. Livestream still doesn’t work.
I had no issues for months but 2 hours after I travelled abroad it stopped working. Apparently nothing can be done while I’m not at home.
This all seams to defeat the whole purpose of having an alarm and camera system.
I think I’ll swap over to ADT when I’m back home
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