186 Messages
Water Sensor Secret Alert
Yesterday I received my Water Sensor. After I installed it I set it in 1/4 inch of water to test it. It immediately triggered an alarm! COPS was soon on the phone asking if everything was OK. They canceled the alarm.
I then went into the Keypad to change the settings of the water sensor, but to my dismay there is no way to change the setting! I just want it on Secret Alert to notify me, and not the call center. Why wasn't that provided when the sensor was developed?? I have since deleted it from my system because I don't want anymore false alarms.
Is there anyway SimpliSafe can correct the software to include Secret Alerts? The limitations of selecting settings is a huge detriment to using this sensor.
Official Solution
davey_d
Community Admin
•
5.6K Messages
1 year ago
Hi all,
The Secret Alert function is intended for the Intruder sensors only - Entry, Motion and Glassbreak. That's why other sensors - including the Water Sensor - do not have the option. We currently don't have an Alert Only option for those.
The good news is that the environmental hazard sensors - Water and Freeze - generate a warning only. When they're triggered, you'll hear a gentle dinging, followed by a voice prompt, but not a full-on siren.
If you have Monitoring Service, you'll also get an automated call from the Monitoring Service. It would be a recorded message, not a human operator. And of course, the call can never result in dispatch - so it's safe to ignore those calls.
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worthing
702 Messages
2 years ago
What false alarms did you experience? It sounds like you tested it and it behaved exactly as expected. Did it keep going off after you had dried it off or something?
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route_66_guy
186 Messages
2 years ago
I didn't expect it to send an alarm to the control center when in Test mode. It did continue going off after I dried it with a towel, removing the battery was the only way to shut it off. Having a choice to just have a Secret Alert is not possible, which is what I had expected to use with this sensor. I will use it again now knowing its function and limitations.
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Akrasia
5 Messages
2 months ago
I agree. Every time my child spills a drink or our mop splashes a bit of water near the water sensor, the whole house goes off — sirens on the cameras, base station, call from the control centre, etc. Having the ability to send a critical alert but NOT set off all the sirens is definitely needed.
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