SimpliSafe Gift Cards
Called into customer service today (option 4) to ask if I could prepay one year of the 24.99 interactive monitoring plan for my daughter and son-in-law. The rep (Shelby in FLA) was very nice and said she would be able to do it. Thanks to the slooooooowwww systems at Simplisafe, it took hera bit to process, and to state the obvious, slow systems are not her fault. Truth be told, I was thrilled she was able to do it and will send a separate email to SS mgt to recognize her for great service.
Request to SS: allow customers to purchase online gift cards that can easily be given to other customers and redeemed for products and services. Save us customers, and your support staff, unnecessary calls, time and effort. And, by the way, make more money!