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Captain

Captain

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5.9K Messages

Sunday, August 15th, 2021 6:05 PM

3

SimpliSafe Gift Cards

Called into customer service today (option 4) to ask if I could prepay one year of the 24.99 interactive monitoring plan for my daughter and son-in-law. The rep (Shelby in FLA) was very nice and said she would be able to do it. Thanks to the slooooooowwww systems at Simplisafe, it took hera bit to process, and to state the obvious, slow systems are not her fault.  Truth be told, I was thrilled she was able to do it and will send a separate email to SS mgt to recognize her for great service.

Request to SS: allow customers to purchase online gift cards that can easily be given to other customers and redeemed for products and services.  Save us customers, and your support staff, unnecessary calls, time and effort.  And, by the way, make more money!

701 Messages

3 years ago

And maybe also throw us a bit of a discount for paying in advance for a year? Please? :)

Captain

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5.9K Messages

3 years ago

@Worthing another example of bad communication on Simplisafe's part, but good news for you if you are interested. Pay for 1 year, get 2 months free.  It is mentioned sometimes in the forums by SS associates but other than that, its a secret. Sometimes, a very badly kept secret.  And yes, I got 14 months for prepaying my daughter's monitoring for 12 months earlier today.

701 Messages

3 years ago

@Captain11

This is exactly the kind of info we need to know. Thanks!

Captain

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5.9K Messages

2 years ago

When my daughter and son-in-law got married, my wife and I provided a perfect wedding present: A Simplisafe 3 security system and 1 year of monitoring.  Asked then if a gift card was available for purchase and told "we will in the future".  First grandchild born two years later, went through a cumbersome process to provide a gift of 1 year of monitoring and asked, again, when gift cards would be available. Answer: when we get on a new platform we will soon after have gift cards available. Forward the clock almost another 2 years and, yeah, you know, no gift cards available.

I am now going to call support, request I buy one year of monitoroing (and get I think 2 months of monitoring free, great deal if that's still around) but work through it's not for my account, their account, and use my credit card (luckily I know their safe word and other details) but a gift card would be so much easier.

Simplisafe, how hard is this to do? Another revenue maker for you to boot.

Note: This comment was created from a merged conversation originally titled Simplisafe Gift Cards

Community Admin

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5.5K Messages

Hi Captain,


Yes, this is something that we have looked into in the past, but currently is not in the works. But thanks so much for creating a thread about it! Commenting and 'upvoting' this thread would be a great way to show the devs how much our Community is interested.

2 Messages

I am a Realtor in Colorado and found this thread while looking for a Simplisafe Gift Card for my recent clients.  Please let us know when they are available.

Captain

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5.9K Messages

3 months ago

@davey_d It's been two years + on this, how hard is it to setup the ability to sell customer gift cards??

Community Admin

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5.5K Messages

@captain11​ I will tell you I have periodically brought it up with our product team! We've been making big improvements under the hood for our payments system over the past couple of years.

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