5 Messages
Power goes out, then back on, but system stays stuck in outage mode
A real-world scenario: you're away on vacation and there's a power outage at your Simplisafe-protected home. The base station backup battery runs for a few hours. Meanwhile, all your arming schedules are automatically disabled and you lose app control of your system, even if your wifi is working fine on its own battery backup. The base station has severed its wifi connection to save power while running on batteries. Thankfully, the power is eventually fully restored.
However, even with full power and wifi again, your Simplisafe system is not able to be controlled by the app. "There is a power outage" is displayed by the app for days, even when power and wifi have both been available for days! The only solution the Simplisafe system deems acceptable is unplugging/replugging the power cable and battery removal/reinstall for the base station, or else you're stuck with whatever setting was active when the power went out initially. How long were you going to be away again?
My suggestion is to allow all Simplisafe base stations to resume their normal settings after power and wifi have been restored, not require a physical reset of the base station to regain app control.
Thanks, and good luck with fixing that.


captain11
6.6K Messages
@oneoffmany This is not normal behavior for the base. We have lost power over the years and the base and entire system works fine on the battery back up and goes back online when power is restored without issue. Suggest you contact and troubleshoot with support, and if necessary, have the base replaced.
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