Keypad Silence

@simplistuckon​ There's an ANSI standard that specifies the db level of the keypad beeps? Really?

@JasonDunn​ Not quite (that I know of), but the ANSI standard does specify that the keypad must make sounds to notify the user that it has been activated.  The intent is to reduce false alarms due to accidental activation.  Read the standard, it's available on the web.

Hi @Jmb6379 ,

It sounds like you're talking about the countdown timer, which comes from the Keypad, and happens when the system is armed in both Home and Away modes. At this time, there is no way to disable the countdown timer.

However, you can sort of disable the countdown. In Home Mode, you can set the Countdown timer to just 1 second, so it arms immediately and the countdown chirps won't start at all.

Agree it is annoying beep when set to home. Changing delay exit time is not an acceptable solution. 

@davey_d​ Davey - this is an issue for me, too. I want to set the alarm to Home without waking people up. If I set the delay to zero, I can’t get out without triggering the alarm. It would be nice to be able to disable the beeping. I would not have a problem with it also disabling it for Away alarm. Thanks

Thanks for your suggestion. What you could do is open the door before you arm the system. Since the alarm only triggers if a sensor switches from Open to Closed, it won't trigger. When you close the door behind you, it'll be ready to trigger then.

It does occur to me that the Base Station will announce both "Alarm On - Home" as well as "Entry Sensor Open". But at least the Base Station's voice prompts volume can be adjusted in the settings (or turned off entirely). The Keypad's beeps cannot.

I agree with this AND we should be able to shut off the countdown timer completely.  I can’t fully use my system because if I want to use the motion sensor it has to be in Away mode.  The beeping sends my dog into a meltdown.  I could silence it with my ADP system with no issue.  I don’t understand how something so “simple” isn’t available in this system. You add in either their inability or their decision not to integrate Homekit for a large number of subscribers and that’s another checkmark in the “cons” column…

Same issue here. Bedroom door is near entry door and keypad.  FOB/App not good options as they are not always present at the location.  Bummer to not be able to disable the sound.  We bought second keypad for the convenience, but can't keep it next to the door, so not convenient.

Agree. 

I would appreciate a setting option which silences the numbers on the keypad.  

For my home, there is no benefit to have each number of the pin, provide audio feedback. 

The suggestion to just use the mobile app because that is completely silent is incorrect. You still have to deal with the countdown beeps on the keypads when you arm the system.

I also tried taping over the speaker areas with electrical tape and that did not dampen the chimes significantly enough. 

This noise makes my dog completely uncomfortable. This is not a solution: it’s a workaround to a pretty bad problem. this seems like a pretty simple update and push fix for your keypads. I like the system, but I’m not sure I like it enough to trade off my dog’s sanity. I’d like someone to contact me directly about this and give me a timeline for having a fix. It’s really not sustainable 

SimpliSafe shouldn’t make my dog feel psychologically unsafe in his own home. 

Open up the keypad (screws on back). Cut the audio power cable. Done.

My burglars ran away when they heard the keypad chirping before the police arrived.  I have the base station on silent as well to try and "catch" them in the act

@JasonDunn​ agree 100%. I too am a new user and was optimistic for a solution until I came to these forums and google/reddit for a workaround while I wait. Lol

Came here to say the same thing. Just upgraded to the newer Simplisafe system from the older system. I understand the chimes to countdown when there is a timer for setting the alarm. However, we should at least be able to turn off the sounds for pressing the keypad buttons. This really isn't ever going to change is it? Seems like a failure to heed customer feedback. Also seems disingenuous to not at least provide an update that says this is a feature that we are not going to change.

@davey_d 

I do understand the need to keep the beeps when alarm is set. I think there might be a lot of false alarms otherwise.

I do not at all understand why the keypad beeps can't be disabled, at the very least the numeric keys, of not the status buttons. The beeps there serve no similar function.

@kturnbull1​ Indeed, completely crazy. I don't get the sense the SimpliSafe looks at the forums or particularly cares about customer feedback. 🤔 We might need to start calling them every week asking for this feature before they will take customer feedback seriously...