‎In-App Smart Lock Calibration | SimpliSafe Support Home
worthing's profile



651 Messages

Thursday, October 13th, 2022 3:52 PM

In Development


In-App Smart Lock Calibration

​​​I'm reposting this idea (from someone else) that came from ​​​​​​https://www.reddit.com/r/simplisafe​​​​​​ that I thought was a great idea:​​​

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​​​Hi, I have a somewhat unique situation and would love any thoughts. I am totally blind. For the most part, the SimpliSafe system is accessible to me because the mobile app, and to a slightly lesser degree the web app, are accessible when using screen reading software. My problem comes in with the keypad, more specifically the menus on the keypad which are difficult to navigate without being able to see them. For the most part this hasn't been much of a problem because I can control just about everything either via the mobile apps, or the web app, however there is an exception: the smart lock. I figured out a work-around to pair the lock with my base station without needing to rely on the keypad, but the thing I can't figure out is how I can force the lock to enter its calibration process. I know SimpliSafe's documentation references navigating the menus: devices > smart lock > recalibrate, but I'm wondering if there's another way to do this that wouldn't involve that menu structure? For example, maybe a numeric sequence that would start calibration, or some way to control it via one of the mobile or web apps?​​​

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​​​FWIW, I think this would make life easier for everyone and not just the visually impaired.  Specific codes to do things like calibrate would make life easier for everyone, yes?​​​

Official Response

Community Admin


5K Messages

8 months ago

Hi all,

So there are two pieces to this thread.

The first is u/Hannover92's original question - is there a way to calibrate the Smart Lock without needing to go through the Keypad? My answer is that I have good news - while the option is not currently available, it is IN DEVELOPMENT and coming soon! We'll keep you updated here when the feature is rolled out to both the iOS and Android versions of the SimpliSafe app.

The second piece is a whole different idea that deserves attention as well. I've gone ahead and created a new thread for it, which can be found here.




5.5K Messages

1 year ago

@worthing using specific codes seems like a great idea, and if there was a simple way to enter a special mode to do it, I don't think it would be that hard to program it. SS, while not mainstream, definitely a socially responsible thing to do. Suggestion: Why not asked customers if they would be interested in volunteering to discuss projects/features like this to make sure they fit a partucular need, and then do it!



651 Messages

11 months ago

Hey SS, any response to this? Usually there's some kind of, "great idea, we'll forward it onto someone" (and then we'll never hear about it again) but we're not even getting those kinds of responses now?

This is frustrating. We're all frustrated. What's it going to take to get reasonable responses to reasonable questions from a company that I spent a few hundred dollars a year with, not including hardware? (Unless it's the CO detector that I can't buy because again, out of stock for most of the last 9 months...)

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