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Tuesday, June 9th, 2020 3:25 AM

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Disable Smart Lock Notifications

​​I just installed the Smart Lock and I can't find a way to disable notifications every time my door is unlocked. Is there a way to turn them off or at least only have the door unlock notification when the system is set?​​

Official Solution

Community Admin

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533 Messages

4 years ago

Hi all,

Thank you all for letting us know your preferences regarding Smart Lock notifications. We've forwarded these on to our dev team.

SimpliSafe Social Team
SimpliSafe Home Security

1 Message

@simplisafe_admin​ any updates on this? Just installed two smart locks and now I have so many useless notifications of doors being unlocked and locked. It would make sense to get them when the system is armed, but otherwise it's pretty annoying. 

Community Admin

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5.6K Messages

Unfortunately no, there's currently no way to customize this behavior.

1 Message

I received 136 notifications last night from my smartlock- unlock/lock. Set on Home. How do I fix this?

This reply has been converted into a comment

3 Messages

@simplisafe_admin​ Any updates on this as it's been three years and the smart locks are still sending texts, emails, and push notifications just for opening the door, even when in OFF mode...

There's no way to shut off the smart lock notification or keep that separate from notifications about arming the system - which are totally different things and should not be forced together.

It's just a lock.... No reason that 3 years later you couldn't allow us to shut off totally needless notifications about the door when in OFF mode...

3 Messages

Useless team of Simplisafe ??

1 Message

4 years ago

I second this.

I would like to manually enable/disable alarm for specific sensors and situations.

I get 8-12 push notifications per day about the door locking, but I don't want to turn off the push notifications for the system arming/disarming.

1 Message

4 years ago

I feel the same way.  Being on lock down and with the kids out of school.  I've got people going in and out of the house all day long.  I had 22 notifications in an hour.  

I would LOVE to ONLY get notified when I've set the alarm for either HOME or AWAY.  When the system is OFF, I don't need to be notified every time the front door opens.  

Please add this feature or option for users to control.

Thank you.

2 Messages

4 years ago

Just added smart lock today and have same issues. very annoying. Please decouple notifications of Arm/Disarm from Lock/unlock.

1 Message

4 years ago

I also have this problem. I want to have notifications via secret alert for a single entry sensor being tripped (outdoor gate), but not the lock/unlock of smart lock on front door, and you can't have both right now it seems. For some reason having notifications on means you get all lock/unlock alerts, it's the only thing that is coupled in when you should optionally be able to turn this off.

1 Message

4 years ago

I will add to the already building number of people annoyed by alerts over locks locking and unlocking!!  If i turn off event notifications then i lose being notified when the system is turned off and i do not want to lose that notification! That IS an EVENT.  Locking and unlocking a door is NOT an EVENT i  want to track.  I have three smart locks and it is driving me crazy.

1 Message

4 years ago

I want to keep this alive, the constant door locking notifications are driving me nuts!

1 Message

4 years ago

I agree. Just installed the lock but need to get rid of the notifications!

1 Message

4 years ago

I would encourage everyone on this thread to send an email to SimpliSafe from their customer contact page.  They need to hear this many different ways from many different people.  This quirk is my only complaint about an otherwise stellar system.

2 Messages

4 years ago

Agreed, I just spent an hour going through the online portal and mobile app trying to find a way to turn this setting off.  It is extremely annoying and should have been a release feature, not something the dev team is going to have to fix.  Please tell me this is in the current sprint!  I'm working from home and battling Simplisafe notification overload because everyone else is home too.

1 Message

3 years ago

Yes, please allow the smartlock notifications to be turned off when locking or unlocking. My wife and I like notifications but this is too much. Especially when you have kids coming and going.

Community Admin

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533 Messages

3 years ago

Hi @Jeremy0001,

Thanks for your input! We'll make sure that we add your account to the list so that we continue to know exactly what our customers want most.

SimpliSafe Social Team
SimpliSafe Home Security

1 Message

@simplisafe_admin​ 

Please add me as well.

1 Message

3 years ago

Yes, please allow smart lock notifications to be controlled independently.  Also, it would be super nice to support a custom auto-lock timeout, in addition to the three fixed choices.

2 Messages

2 years ago

Please disable the notifications for door locks.  This is a property on the other sensors, it should also be a user-selectable property on the door locks.  

1 Message

2 years ago

Same here, I installed two smart locks an hour ago and I’m already tired of the many notifications. Please develop customization to only receive alerts about door (un)locking when forgotten or in combination with alarm on/off setting.

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