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rashis139m's profile

Tuesday, October 12th, 2021 10:13 PM

Mexico

Does simplisafe provide service in mexico?

Captain

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5.7K Messages

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120 Points

2 years ago

No, US and UK only. Another customer asked this and Johnny M said the SS3 system should work but no monitoring available.

Community Admin

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5.2K Messages

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70 Points

2 years ago

Hi,

That's right. The first problem is that we're not able to ship or charge customers outside of our two markets, so paid service is not available. You could still use Basic App Control, and livestreaming of the cameras - assuming that you could install the SimpliSafe app (which also shouldn't be available outside of the US or UK).
And finally, we cannot guarantee that our equipment meets your local standards and protocols. It might help to check in with your local authorities.

- Johnny M.
SimpliSafe Home Security

2 Messages

@davey_d​  Is there a way to change the phone number the base calls when activated? Im in mexico and want the base to call my cell phone in the states.

Community Admin

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5.2K Messages

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70 Points

Hi @okfire ,

First we should make clear what happens when an alarm event occurs. While the sirens are active, your Base Station sends a signal to the Monitoring Service, and it would be a human operator who gives you a call.

The number that the operator calls is based on what you have listed on your online account, and you can change that at any time. On the SimpliSafe app, you can find that section under Menu > Location Profile > Primary Contacts.

1 Message

Hello Davey, I have a question: If I have a SimpliSafe system with monitoring at my current home in the US and then move the system to Mexico with me, will my system still call the monitoring service from Mexico who will in turn call whatever number I have listed under my contact? Does the monitoring service have the capability to call a Mexican cell phone or does it have to be a US cell number?

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1 Message

6 months ago

Do you have any plans to provide the service or enable the app at México at short or mid term??

Community Admin

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2.4K Messages

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10 Points

@piceph​ At this time we are only able to provide our products and services within the US and UK. If we expand our services to Mexico, we will be sure to let the Community know!

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