Anyone got a panic button

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I don't know what the situation is in the UK, but this just does not make sense.  I had the idea that this triggers almost instant check from COPS.  A delay does not make sense.

Here's what Simplisafe says:

Panic Button
(instantly trigger your alarm)

Emergency Alert
Pressing the panic button will instantly trigger the alarm and our monitoring center will
call to check if you're okay. If you don't answer the phone or don't give your "safe word'
when you answer, we'll alert the police that you're in danger.

I would expect this all to happen in seconds.

Dandy, call them, see if you get a different answer from a supervisor.  That "policy" really sucks.  Also ask them about all other panic buttons (like on the keypad, keyfob) and see what they say the policy for those are as well.  The standalone panic buttons for the US can be set to Silent Alarm, Sound Alarm, Fire or Medical (and yes, as ride525 notes, pressing the button for 2 seconds will alert Monitoring, they will call once, if no answer or correct safe word is provided, they will dispatch police or whomever you have it set for).   For the keypad and keyfob settings, they can be set to Sound Alarm, Fire, Medical, Disabled.

@dandyDons - I seem to recall you stated in another thread that police will not respond to an alarm without visual verification. So it seems that monitoring for the panic button is in some way trying to accommodate that requirement.

Gosh, I would treat a Panic Button different than a sensor or two going off.

Would want to get there quick.