2 Messages
Why would SimpliSafe put a "No link to dispatcher" message on my keypads
Why would SimpliSafe put a "No link to dispatcher" message on my keypads. As of a few months ago I did not have this issue. They informed me its is because I am not paying for active monitoring, which is true. My question to them was, Why would you put a message on the keypad that essentially notifies intruders that no one has been notified and no one is coming?
Official Response
davey_d
Community Admin
•
5.7K Messages
2 months ago
Hi @lorenz1127 ,
From what you've written, it sounds like you have a SimpliSafe Original system. This is a known issue with that particular generation, and we do have some ways of resolving it through our Support team.
Looking into your account records, I do see you were able to get in touch with an agent, and we've got a solution in mind already! But if you need any further assistance, please let us know.
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