‎Upgrading System and Monitoring Plan | SimpliSafe Support Home
john1545's profile

Saturday, November 19th, 2022 7:07 PM

Upgrading System and Monitoring Plan

I just purchased the Gen 3 base station and sensors to upgrade my existing original system.  I have the interactive monitoring plan now, and want to monitor the new upgraded system, but not the old one which I will soon be replacing.

How do I do this? I don't want to be billed for 2 systems for interactive monitoring.  Just the new one once I receive it.  Is it straightforward to remove the old system from monitoring and add the new one?

Accepted Solution

Community Admin


70 Messages

1 year ago

Hi @john1545,


Please give us a call at 800-548-9508, so our Support team can help you get your account transferred to the new system. 

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