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evictor7

3 Messages

Wednesday, September 30th, 2020 7:41 PM

Upgraded to New Base Station and Keypads

I'm an existing customer with the old system, I bought the new base station and keypads, how do I transfer my devices to the new system? Or do I need to start from scratch?

Thanks!!

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5 years ago

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simplisafe_admin

Community Admin

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1.3K Messages

5 years ago

Hi @evictor7,

Thanks for reaching out to us here on the forums. Unfortunately, there is no cross-compatibility between devices for the All-New SimpliSafe system and our older systems. If you would still like to upgrade to the All-New SimpliSafe system, you may want to call our Support Team to see if there's anything that we can do for you.

SimpliSafe Social Team
SimpliSafe Home Security

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evictor7

3 Messages

Thanks for commenting! So will my older/existing devices be compatible with the new base station?

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5 years ago

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evictor7

3 Messages

Ahhhh, I see you said there isn't... that's unfortunate.

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5 years ago

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coltmaster1

2.8K Messages

5 years ago

^ Neither SS2 components nor SS3 components work together - only the simplicams and video doorbells can work with either.

If interested in SS3, call SS and ask about a great deal on upgrading to SS3 - hopefully they will give you a sizeable discount.

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