Trying to upgrade system
OK, I'm having a problem... I have the old system. I'm in my dashboard and I click on "Shop for new devices", I then get to the store landing page and it immediately redirects to verify the browser. I do this and it brings me back to the store but I'm logged out. I go through and build a new system and add it to the cart... then it asks me to sign in (which I do) and I get the verify browser screen again, which I do again, and it brings me to the dashboard and nothing is the shopping cart.
If I then skip logging from the store, it brings me to a page that says my shopping cart is empty and to log in to shop. Does Simplisafe not want me to buy anything? I've tried multiple browsers
1 year ago
@ketpiano authentication issues aside, SS will be more than happy to upgrade you and take your money with a quick phone call. Call the toll free support #, hit the sales prompt and they will pick right up.
As far as the authentication issue, I too at times have experienced issues with having to do the process over and over again, and then the issue disappears. Adblockers and other browser extensions can cause issues so I would call tech support on that.
1 year ago
Apologies for the difficulties. Are you trying to do this via the SimpliSafe app on your phone, or on the web through a desktop computer? It sounds like what's happening is that the website is having trouble keeping track of your info. If you have an AdBlocker or similar extension installed on your browser, that could be preventing the code from working properly.
But as @captain11 says, our Support team at 800-548-9508 would be more than happy to take care of the purchase for you!
1 year ago
Davey, when there's no extensions, then what? Sorry, but how come none of these things ever get fixed? (the multiple logins, different platforms requiring separate logins and verification, and now the shop page also requiring a separate login but looping/requesting login/verification, over and over). Even if it's a few people having issues (I'm wagering it's far more than a few people), not one customer should have to deal with this, least of all, for months and months.