6 Messages
System Error "No Link to Dispatcher" for 2 days. No Luck troubleshooting with Chat support and Support Article
I am having System Error "No Link to Dispatcher" on Original system for 2 days. HAs been working fine for 2 years. No Luck troubleshooting with Chat support and and Support Article. Tried all the steps but still see the error. Chat support team is completely useless as they keep saying the same thing without resolving the problem.
https://support.simplisafe.com/articles/original-simplisafe/no-link-to-dispatcher-warning-original-simplisafe/6344814277e4972f8fca9e54
Any help is appreciated. If not resolved in 2 days I will cancel the service.
Boring_Joe
88 Messages
2 months ago
I’m having the same issue. Started last night and early this AM showed 5 hours since the error showed on keypad. I reset the base station by unplugging and removing a battery. Didn’t help. Still showing no link to dispatcher for over 1 hour since reset. I am using the AT&T SIM card. Cellular is my primary and only connection.
Please someone look into this and let us know what’s going on ASAP. Our system is useless without cellular.
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emily_s
Community Admin
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3.3K Messages
2 months ago
Hi @Safe,
I know you have already tried resetting the Base Station to re-establish this connection, but have you tried adjusting the placement of the Base Station to troubleshoot this?
We would want to rule out any potential interference around the Base Station by making sure it is at least 3 feet off the ground and is placed on a non-dense surface like wood or glass. It can also help to make sure the Base Station is not installed near a router, large TV, wireless weather station, or other large appliances that also emit radio frequency signals.
And if you know what side of your house faces the nearest cell tower, moving the Base Station there near a window, but not directly in front of it, can also help improve its cellular strength.
But I've also gone ahead and requested a call from our escalated Support team to help further. A senior agent will reach out to you soon, so keep an ear out for their call.
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Boring_Joe
88 Messages
2 months ago
This issue resolved on its own for me, but only after several hours of no cellular connection. Didn’t need to relocate the base station or reset it (after the initial reset which didn’t fix the issue). It literally resolved on its own.
This has happened to me before a few times over the couple of years of ownership but never for this long.
It would be helpful if the base station kept a log of when the cellular connection fails so when it comes back online it could send the error event time stamped with the time it began to user’s phone and timeline. It’s not enough to have only an alert pop up on the base station and disappear when connectivity returns with no history of the error.
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