1.3K Messages
Original Sensor names reverted back to serial numbers
Not quite sure when it happened, but fairly recently I believe, all the sensor names I had put it two different SS2 reverted back to the sensor serial numbers in my (Android) smartphone app.
Web dashboard looks ok.
What's up with that?
Official Solution
davey_d
Community Admin
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4.8K Messages
6 months ago
Hi folks,
Due to new reports from @wheezer and others, I've updated this issue's status to INVESTIGATING. Our Specialists are on the case, and we'll get back to you ASAP.
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davey_d
Community Admin
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4.8K Messages
1 year ago
Hi @whoaru99 ,
Yep, so if I understand this right, you're seeing an issue where the Android app's Devices section is only showing you the serial numbers, and not the nicknames you gave them. But when you log into the webapp on our website, the nicknames are still there?
I received word that a similar issue is already being investigated, and we'll get a fix out soon. Thanks for reporting!
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rvav
3 Messages
1 year ago
My app and online account also forgot all of our device names within the last week.
So, to change the settings on a device, replace a low battery, or there is an alarm trigger, we have no idea which device is involved.
We have never experienced this, and we installed the system in 2015.
Is there an update on this yet?
Also, this would have coincided with me removing a named device, and then synchronizing my settings (more below.)
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rvav
3 Messages
1 year ago
I was just re-entering the location names of my sensors, through the web based interface with my desktop computer, and saved my progress after naming each sensor. After re-naming about 6 sensors, I decided to synchronize my settings - and all of the device names that I just entered disappeared again! Please Help!!
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rvav
3 Messages
1 year ago
Also, my 2 camera names were the only devices that never lost their location names. I hope this helps SimpliSafe with troubleshooting.
Synchronizing my settings previously never caused a problem with losing device names.
(edited)
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hstoytchev
2 Messages
1 year ago
I have the original simplisafe system. Has been working fine for last few years. I have all my sensors named so i know where each one is and which one has an issue. But the other day, all sensor names were deleted and all i got was the codes listed on the sensors, like "1bkfg"..etc. i spent hours finding and renaming my sensors back to "front door sensor", or "kitchen glass break sensor", etc. Saved everything and called it a day. Today when i logged in again to check status, all the names i had saved were gone again. Only codes were seen. This is ridiculous. The app or simplisafe company must be doing this, because i am not. I need to know which one of my sensors is which. Without that feature, the alarm is completely useless. Imagine alarm goes off in middle of the night and you check your phone message....and instead of seeing "Front door sensor activated", you see something like "sensor 234bkg activated". How would i know which part of the house the intruder came in. If this happens one more time, i will get rid of simplisafe all together and go with a different company. Any ideas simisafe? Why wont the sensor names stay renamed after i rename them?
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davey_d
Community Admin
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4.8K Messages
1 year ago
Thanks for reporting, @rvav . I forwarded your info to our lab team and we'll be investigating further.
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pabs44
2 Messages
1 year ago
I am have a similar issue. Each of my three cameras will randomly report they sensed motion, but the name is the serial number, and there is no recording. A minute or so later that same camera will report sensing motion, but the name is correct and it records. This is getting very frustrating. We had a theft of a vehicle in our neighborhood early this morning. Our driveway camera sensed motion about the same time as the theft, but it’s name was the serial number, and it didn’t record.
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miknhan
1 Message
1 year ago
Hello - I have the same thing happen to my Original Simplisafe. I've contacted Customer Support but they can't seem to fix it. What is the resolution here?
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SusieKay
2 Messages
10 months ago
HAVING SAME PROBLEM, not to mention several others. Are these cameras being hacked?? What is the solution to this serial-number issue?
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