1.3K Messages
Now what's going on...?
Can arm/disarm my SS2 system using the SS app but can't send any device settings changes.
Message appears, "Unable to send changes to your Base Station. Check your Base Station or try again."
Of course I've tried several times, but if the system takes the arm/disarm commands remotely, what else is there for me to check with the Base Station?
NOTE: The same thing is happening with both of my SS2 systems. Can arm/disarm but cannot send/save device settings with the SS app. Using the online/web dashboard to change the device settings does work.
Message appears, "Unable to send changes to your Base Station. Check your Base Station or try again."
Of course I've tried several times, but if the system takes the arm/disarm commands remotely, what else is there for me to check with the Base Station?
NOTE: The same thing is happening with both of my SS2 systems. Can arm/disarm but cannot send/save device settings with the SS app. Using the online/web dashboard to change the device settings does work.
whoaru99
1.3K Messages
4 years ago
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davey_d
Community Admin
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5.7K Messages
4 years ago
I might recall that you have multiple systems? Are you seeing the same issue between them?
Just from the symptoms you describe, it's definitely a connectivity issue - like the cellular connection is strong enough to get arms and disarms through, but isn't strong enough for the Base Station to receive the settings file update from the server.
Do I also recall correctly that your systems up-to-date with 4G? If it's been a while since we last replaced your cell modules, it might be time now.
- Johnny M.
SimpliSafe Home Security
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whoaru99
1.3K Messages
4 years ago
The original SS2 cell modules were replaced with the 4G/LTE modules pretty early on when that first started coming out. I don't recall the time... a couple years ago, maybe??
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hondaman88
114 Messages
4 years ago
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whoaru99
1.3K Messages
4 years ago
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whoaru99
1.3K Messages
4 years ago
So, seems like either a problem with the Android app or some setting on my phone. Have tried already clearing cache and clearing data and uninstalling/reinstalling the app but still not working on my phone.
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davey_d
Community Admin
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5.7K Messages
4 years ago
So we've definitely isolated this to a Gen 2 + Android issue, which narrows it down significantly. I'm working with our dev team now to find out more.
- Johnny M.
SimpliSafe Home Security
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whoaru99
1.3K Messages
4 years ago
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whoaru99
1.3K Messages
4 years ago
Thanks for fixing it!
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davey_d
Community Admin
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5.7K Messages
4 years ago
- Johnny M.
SimpliSafe Home Security
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