5 Messages
Link to 4g module upgrades don't work
| SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G Sunset, including obtaining and installing a new cellular module, check out our Help Center Article here. |
I recently received a link via email to update my 2g cell module to 4g. The link doesn't work. I called customer support multiple times and was on hold in the queue each time for over 30 minutes before I had to hang up. Can anyone post the link so I can order the 4g module? Thank you in advance
Official Solution
davey_d
Community Admin
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5.6K Messages
3 years ago
@firstn10 @RobRyan @coltmaster1
Our dev team identified the issue with the website and have since corrected it. Those who received the email can now try again and should have no further trouble with ordering.
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coltmaster1
2.8K Messages
3 years ago
Unfortunately, you have to keep trying to reach them by phone to get an updated cellular module - try pressing the 'sales' prompt for hopefully a quicker response.
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davey_d
Community Admin
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5.6K Messages
3 years ago
Hi coralman,
Apologies, our Support team is experiencing technical difficulties today. But I'll DM you and see about getting you what you need ASAP.
(edited)
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jqueue
1 Message
3 years ago
Simplisafe knows who needs to upgrade cellular module. Why not just send the free upgrade module to subscribers home address?
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RobRyan
1 Message
3 years ago
Same issue … 2 emails received and link does not work.
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coralman
5 Messages
3 years ago
Davey,
Thank you for the quick responses. I'm looking forward receiving the modules.
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firstn10
2 Messages
3 years ago
Thanks, Davey. Yes. Me too. I've tried both links with the intention of upgrading w/the 4G module.
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firstn10
2 Messages
3 years ago
This site can’t be reached
var’s DNS address could not be found. Diagnosing the problem.
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ckalabus
2 Messages
2 years ago
I am getting the exact same response when I click the Simplisafe Link in my email.
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coralman
5 Messages
2 years ago
I received and replaced the module yesterday. Thank you again for the prompt response.
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aewachiw
1 Message
2 years ago
I just received my email. The link did not appear to work on my iPhone, but once I got back to my desk it worked fine on my PC. Order submitted. If you are having issues, try a different device.
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