2 Messages
Key fobs
I have the original system and have had it a few years. Truthfully we really haven't used it much but wanted to start. We really didn't use the two key fobs that came with the system, only a couple of times. I ordered two new key fobs and I just couldn't get them to work. Called SimpliSafe and after taking them out of system and putting them back in, reseating batteries they worked. I hung up and they didn't work. Nothing I did helped. I got one to work once but then nothing. Long story short I am on second set of replacements and I cannot get them to work. My original USB key fob works when I resets the battery most of the time. I'm starting to go crazy as they can't all be bad. I've switched batteries and taken them out of system and put them back in. Still the same. HELP
coltmaster1
2.8K Messages
4 years ago
If that fails, unfortunately, you'll have to get replacements once again.
Lastly, you should consider upgrading to SS3, as no one knows when SS2 will no longer be supported. SS3 has better range, better features (i.e., OTA update ability), smaller sensors, etc. You can call SS and ask what deal they are willing to offer you to upgrade (it should be at or better than 40% off) - you would send your keyfob(s), base station and keypad(s) back to them.
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rabrenne
6 Messages
4 years ago
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harriet_c
Community Admin
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71 Messages
4 years ago
I suggest giving our Support team a call at 800-548-9508. They'd be happy to help you troubleshoot and get your Key Fobs working!
- Harriet C.
SimpliSafe Home Security
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