This sounds like the expected behavior for Gen 2 systems. What's happening is that the "armed" state shown on the app is not based on the Timeline events, but on info sent directly by the Base Station itself. And the Gen 2 Base Station isn't sending that status info all the time, only on command (e.g. when you pull down to refresh). As a result, the app will display the most recent info it has available, and in turn may not be as accurate if you armed or disarmed by Keypad.
The Gen 3 Base Station does keep the app updated regularly, though. So assuming it's properly connected, the app should always be showing accurate info.
- Davey D. Community Development Manager
SimpliSafe Home Security
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davey_d
Community Admin
•
4.3K Messages
1 year ago
This sounds like the expected behavior for Gen 2 systems. What's happening is that the "armed" state shown on the app is not based on the Timeline events, but on info sent directly by the Base Station itself. And the Gen 2 Base Station isn't sending that status info all the time, only on command (e.g. when you pull down to refresh). As a result, the app will display the most recent info it has available, and in turn may not be as accurate if you armed or disarmed by Keypad.
The Gen 3 Base Station does keep the app updated regularly, though. So assuming it's properly connected, the app should always be showing accurate info.
- Davey D.
Community Development Manager
SimpliSafe Home Security
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