
Original SimpliSafe
Any questions about the Original SimpliSafe system.
1.3K Messages
Saturday, October 23rd, 2021 2:20 PM
Increasingly flakey...
Question
•
Updated
1 year ago
26
1
0
0
Responses

New to the Community? Get started by reading our Welcome Post.
Related Conversations
Was this post helpful?
How can we improve?
davey_d
Community Admin
•
4.3K Messages
1 year ago
This sounds like the expected behavior for Gen 2 systems. What's happening is that the "armed" state shown on the app is not based on the Timeline events, but on info sent directly by the Base Station itself. And the Gen 2 Base Station isn't sending that status info all the time, only on command (e.g. when you pull down to refresh). As a result, the app will display the most recent info it has available, and in turn may not be as accurate if you armed or disarmed by Keypad.
The Gen 3 Base Station does keep the app updated regularly, though. So assuming it's properly connected, the app should always be showing accurate info.
- Davey D.
Community Development Manager
SimpliSafe Home Security
0
0