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drw2000's profile

Tuesday, December 20th, 2022 4:11 PM

I still have the old system and wonder if I can reinstall it.

I still have the old system and wonder if I can reinstall it.  It was not problem free either.  I had to replace the wireless card in the base several times, ironically when I was leaving town for a few days it SimpliStopped working.

This post was created from this comment on different post

Community Admin

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5.4K Messages

1 year ago

Thanks for the question. I split off your comment to answer in a separate thread.

We can definitely still support your SimpliSafe Original system. Monitoring Service is still available, though unfortunately sensors and components are no longer in production, so we have limited capacity for replacement parts, if you need them.

It sounds like one of the issues you were having with that system was with getting it connected via your local cell network. With the Original, the only way to switch between cell networks (e.g. from the original T-Mobile connection to Verizon) was through replacing the cell module.

If you do ever want to reactivate that system, I'm afraid you might need to replace the module again - but this time to update to 4G (as the 2G networks that the older modules connected to are shutting down). You can learn more about that here.

5 Messages

1 year ago

Your system let me respond then made me log in but blew away my response… smh

I don’t want to have to reinitiate my old system nor pay a second fee to cover range limitations of the current system.

My sensors randomly quit responding and then miraculously start responding again.

The latest being no response on the basement sensor on 12–19 at 10:11 AM

then responding again on 12–20 at 9:45 PM without any manual intervention on my part. Am I unprotected during this 35 hours of no response?
Why does constantly happen? Are my entries or smoke & CO2 sensors  unprotected during this random time of no response? These are issues that need to be addressed by SimpliSafe as soon as possible am not ignored. 

Community Admin

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5.4K Messages

@drw2000​ I did respond to that main question about your Gen 3 system here. But the sensors check in with the Base Station regularly, and if the Base Station does not receive that check-in signal for a prolonged period of time, that's what generates the error. When the sensor finally is able to check in again, that's when you get the "Restored" message.

If this happens frequently, it could that whatever the cause of interference isn't blocking the signal entirely - so sometimes they're able to get through, but not always. Or perhaps that source is not active all the time - for example, if it's being caused by another wireless signal drowning out the SimpliSafe one, and if that device is active only sometimes.

And regarding that last question - yes. If the sensors are not able to send signals to the Base Station, then they cannot trigger alarms. Our Smoke and Carbon Monoxide (CO) Detectors are able to function as normal units, so they'll still trigger their own built-in siren. But they won't be able to set off an alarm on the Base Station, nor initiate a call from Monitoring.

As I mentioned in the other post, however, we also might want to rule out that the Base Station itself is faulty, by sending out a replacement. Our Support team can help with that.

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