‎How do I get a new copy of the setup software? | SimpliSafe Help Center
 
W

Wednesday, June 17th, 2020 11:17 PM

How do I get a new copy of the setup software?









Advocate

 • 

2.2K Messages

3 years ago

If you are connecting it to WiFi, it sounds like you have SS3.  That version does NOT have setup software, not in a USB, not anywhere.  All setup is done from the KEYPAD.

If you do have SS2, then you can't connect it to WiFi.   You can set up via the online dashboard or you can call SS and have them download new software to your base to load onto the USB.
New to the Community? Get started by reading our Welcome Post.