2 Messages
Doorbell only rings if I hold down the doorbell button
The old doorbell button still works. The Simplisafe doorbell only works while the button remains pressed. Let go of the button and it stops ringing.
I found a 5 year old post with the same problem. He gave up and returned the system. I'm hoping that 5 years later there is a solution.
And yes, I did get the chime sent to me to fix it but it did not fix it.
Ideas?
captain11
Captain
•
6K Messages
2 months ago
@bjreed3 My doorbell pro works fine, but do have a friend that had several fry until a tech speciailist walked him through a few troubleshooting steps, found an incompatible chime strike unit on the circuit, he replaced and no issues since. Suggest you call support, if agent is no help, politely ask to be escalated. I have 35+ systems placed, dozens have the doorbell pro and works as expected.
Please post your outcome here if you get a chance.
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