‎Does Old Equipment work with New Base | SimpliSafe Support Home
 
J

Monday, July 19th, 2021 8:26 PM

Does Old Equipment work with New Base

I understand that the new sensors only work with the new Gen3 base.

I currently have Gen 2 base.

If I upgrade to Gen 3 will the sensors and Key pad from my Gen 2 work with Gen 3 or do I need an entire new system including camera etc.

Just need to be sure if any of the Gen 2 accessories work with Gen 3.

Thanks for all that can help

Official Solution

Community Admin

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5.2K Messages

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70 Points

3 years ago

Joe Peoples,

The biggest difference between the two generations is the radio signal. The Gen3 signal can work further, more efficiently, and way more securely. But none of the Gen2 components can use that new signal. So long story short, anything that uses the local radio is not cross-compatible; not just sensors, but also Keypads and Fobs, Sirens, etc.

Both the Video Doorbell Pro and the Simplicam, however, connect through your home's WiFi connection instead, and only speak to the Base Station through the internet. So they can work with all generations of SimpliSafe system (or even without it!).

(edited)

4 Messages

Perfect! Thanks so much for the information. This was very helpful

Captain

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5.7K Messages

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120 Points

3 years ago

@Joe Peoples short answer is no. I would recommend emailing SS and ask for options to trade up.

4 Messages

3 years ago

Thanks. They currently have an option to upgrade with 50% off of total but just wanted to be sure if I need to upgrade everything.

Would be nice if my camera and window/door sensors would still work with new base and key pad

Captain

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5.7K Messages

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120 Points

@Joe Peoples my apologies. Yes, your cameras will work.

Captain

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5.7K Messages

 • 

120 Points

3 years ago

@Joe Peoples  I would like to add the design of the sensors, keypad, base etc are also much nicer. The keypad alone is worth the updrade that you can actually use it in the dark without sticking an Amazon LED light on it!
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