2 Messages
WHY NO AUTOMATIC TEST SIGNAL
I use to get daily “AUTOMATIC TEST SIGNAL” when I looked
at my “TIMELINE”.
Lately I have not seen it in a while.
I have the 24 hour monitoring package and I refresh my system nightly.
Any ideas?.
Thanks,
Mark
2 Messages
I use to get daily “AUTOMATIC TEST SIGNAL” when I looked
at my “TIMELINE”.
Lately I have not seen it in a while.
I have the 24 hour monitoring package and I refresh my system nightly.
Any ideas?.
Thanks,
Mark
davey_d
Community Admin
•
5.7K Messages
4 months ago
Hi @markyosten ,
For the benefit of the rest of our users, the Automatic Test signal is a regular check-in from your Base Station so that occurs every 24 hours or so, to let the service know that it's still connected. This is so that even in times when you're not actively arming or disarming your system, we'll still know that everything is okay.
Mark, are you still getting other alarm system signals? For example, if you arm or disarm, do you still get those entries in your Timeline? I would suggest working with our Support team. After confirming your identity, they'll be able to look into your Timeline (unfortunately we're not able to do that here in the public forum).
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