3 Messages
Smart Lock PIN Pad disarm the alarm for my system, glitched in the system
Simplisafe Smark Lock pinpad disarmed my system, usually it should not as it is just Lock Pinpad not the Keypad which is inside my home. However, when I unlock the smart lock using the phone app, the system does not disarm.
My kids have custom PINs to unlock the lock. Accordingly, we need to ensure that the system arm each time the lock is unlocked using the PIN pad.
Could the tech team look into this issue on an urgent basis and provide a resolution? It is difficult to understand the design choice of disarming the system via the lock PIN pad.
Your prompt attention to this matter would be greatly appreciated. SimpliSafe addressing this issue as soon as possible would mean a lot.
Thanks,
simplisafe_admin
Community Admin
•
1K Messages
2 months ago
@rupeshyl unlocking the Smart Lock with its PIN Pad will also disarm your system. This is an intentional feature to help prevent triggering any false alarms in error.
But we have submitted a product request to our dev team to give users an option to turn that setting off. Once we hear any news from them, we'll provide an official update in this thread in the Community.
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