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Community Admin
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536 Messages
Monitoring Certificate download fails with "Check Internet Connection" error
We have encountered an issue in the webapp, where clicking the Download button to obtain a copy of your Monitoring Certificate would result in a “Check internet connection” error. To be clear, this was an issue with the website on our end, and not with the internet connection on your device. No other features were affected.
Our dev team was able to identify the cause of the issue very quickly, and the functionality should now be restored. If you’re still seeing an issue, please let us know in this thread.
captain11
Captain
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6K Messages
1 year ago
Just switching home insurance companies, I needed a monitoroing certiicate to get my discount of $416 dollars. Went to my trusty Pixel 6a and got "No interent" when I clicked on the download button. Jumped from Chrome to Firefox, no dice. Same message.
Got home, fired up my Win10 computer, same result on Chrome, Edge and Firefox. Called SS support, got a customer service rep in seconds after hitting the appropriate prompt # and got my certificate via email within a minute. Awesome customer service: lousy website. I asked the rep to report the website issue and said he defintiely would. 1/2 day has gone by, just tried again, still broken. Yeah, SS will read this post but then it should be fixed even quicker. Tick tock, SS, tick tock. Your web team should be testing the site in real time and avoid issues like this. Will try again mid day. Support your support team by having a fully working website....and if not for them, your customers.
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ponydancer
2 Messages
6 months ago
I’m having this same issue right now, with phone and laptop, both of which are indeed connected to the internet. Please help, I need this soon for my insurance company.
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