Cancellation of monitoring

It is not just their cancellation policy. When we agreed to purchase their security service, we were told cameras would be available to monitor online using only cell service! This is still not true, and their "support" does not know you do not need wireless broadband access to the internet to be able to control their latest systems! We are not going to pay for broadband internet service for a second residence when we are not there! We returned the cameras (one we bought and one we were sent for free at purchase time) because they are of no use, sitting there and blinking looking for access to internet service! After that issue, added to the one being mentioned in this conversation, we are not sure we should have picked Simplisafe in the first place.

Posting this here to see how many others are going/have gone through the same thing.

I canceled my 1-month free trial of Fast Protect ($29.99/month) via phone and am still getting charged. Called them and confirmed my safeward and base station serial number, texted, online support, and emailed them to confirm that I won't get charged and that I am on a free plan. I have the Basic Control app plan, which is supposed to be free, but says it's $29.99/month in my account which makes no sense. They said it's from my previous plan...then why is it showing up days after I cancel? Refreshed and redownloaded the app and it's still there. Reported them to the BBB, if you look on these threads you'll see they keep trying to charge you after you cancel. And they won't let you remove your card. They said you need one card on file because it's their "default setting." Doens't make sense - they don't need my card if I'm not supposed to be charging me.

The system works, but they will charge you when you have a free membership. Stay away and never give them your credit card info - they'll keep it forever and keep charging you.

Does anyone else's basic app control plan have the $29.99 next to it? Are you getting charged for a free plan?

P.S. to the community admin that may respond. My issue has not been resolved. It will not be resolved until I get a refund, there are no credit cards on file, and my basic control app plan says $0/month on the app/website and not $29.99.

Please cancel my monitoring

We canceled monitoring service back in December & EVERY single month like clockwork they continue to charge our card, and EVERY 🙄 month I call to be assured they will credit us back & stop it from charging. Every month, that's a lie and I open another dispute with our credit card company. Have been told there is no way to delete our cc info from Simplisafe?!?? They told me I need to tell our cc company to block any further charges....like what kind of company does that🤦‍♀️ USAA has a partnership with them so we trusted Simplisafe. Just needed to cancel temporarily (about 6 months) for financial reasons, but here we are stilllll being charged & now you want me to block your company!!! Guess that means we are NEVER re-activating thru Simplisafe 🤷‍♀️ Make it make sense people🤣 Tomorrow's to-do's: 1)Call cc company AGAIN- dispute & block Simplisafe

2)Write USAA-tell them they have a crappy "partner" who should be banned from doing business with anyone, especially service members 3)Open a BBB complaint 4)Express my concerns & constant frustrations with all my friends & family on my social media outlets 5)Leave a few public forum online reviews 6)Donate our system to anyone dumb enough to accept it😜 

Now if only I could get paid for ALLLLL MY time wasted fighting to get MY money back🤬 But I will gladly accept a Home Depot, Starbucks, or Target gift card in lieu of cash....you have my address on file😉

Why cant I manage my subscription from your dashboard, but i can manage everything else, like adding a new payment method? Seems like poor and scammy business practices.

As much as I love the SimpliSafe service, this is one thing that very much upsets me.  It's like having to cancel a gym membership - and the agents do everything they can to talk you out of canceling.

My wife and I have been unemployed for 3 months now, and we're still looking for work.  We've canceled about everything we could think of so we can somehow make our house payment and utilities - and eat - forget about health insurance - and at this point we needed to cancel our monitoring services.  In order to do so, I had to spend nearly 30 minutes on line talking with 2 customer service agents and explaining our financial situation - then having to listen to them make offer after offer to keep us in the loop.

If I need to cancel my service, I need to cancel my service.  Don't make me jump through hoops and try to explain my situation to people I don't know.  It's bad enough that we're struggling financially as a family, but worse that I have to experience the embarrassment of explaining my situation to strangers when I just simply need to cancel my service. And to be honest as much as I would love to be a customer, this experience has pretty much turned me off from resubscribing....

SimpliSafe, please do better.... 

There is a very easy solution here:

(a) Call to cancel your service, effective immediately.
(b) Web form to cancel your service, effective in 30 days.

Choose option (a), all done. Choose option (b), you get charged for the next month of service, and then no more.

If your state of duress is so extreme you can't resolve it inside 30 days, you have much bigger problems than a 30-day lead time.

Not a difficult solution for SimpliSafe to offer, preserves security, and meets all real customer needs. Sure, they get an extra 30 days of service, but if you don't like that, you can wait on hold.

The fact that the company hasn't offered this really simple and effective solution in the last two years reflects very poorly on them and does make one question both their integrity and their motives.

I want to cancel my account. HOW do I do that? I have a Cane Corso in the house now. Don't need monitoring. You are not clear on how to do this. I HATE companies that do that.