We are seeing a resurgence in reports of users who are seeing sudden and repeated motion triggers, resulting in a new recording every 3 minutes, and eventually a rapid battery drain for their Wireless Outdoor Camera. These repeated triggers seem to be occurring both during the day, and when Night Vision is activated.

A similar issue was resolved on firmware update 1.10 (November 2022), but users are now seeing new cases after their Outdoor Camera updated to firmware 1.18 (September 2023).

Our engineering team has identified the issue, and a fix is IN PROGRESS. A new firmware update will be rolling out soon to address the issue.

In the meantime, it can help to adjust the following settings for your camera experiencing this issue:

Change your camera’s motion detection setting to All Motion
If you have Activity Zones set up, adjust them to also block off the zones around the image that your camera is detecting
Turn your camera’s sensitivity down to Medium or Low

You can make the above settings changes to your Outdoor Camera in the SimpliSafe mobile app by navigating to Cameras on the bottom navigation bar > select the gear icon in the top right corner > select [your camera] > Motion Detection.

Camera recording

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